Privacy Policy

MoodScore — Last Updated: March 31, 2026

1. Introduction

MoodScore ("we," "our," or "us") operates the MoodScore mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the App. Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.

2. Information We Collect

2.1 Information You Provide Directly

• Account information: Email address, display name, and password (hashed) when you create an account, or OAuth tokens when you sign in with Apple or Google.
• Profile information: Optional display name and profile image you choose to upload.
• Support communications: Messages, attachments, or other information you send to support@moodscore.app.

2.2 Information Collected Automatically

• Usage analytics: Feature interactions (e.g., which genres you select, how often you generate BGMs), session duration, crash reports, and error logs. This data is collected in aggregate and pseudonymized form to improve the App.
• Project metadata: Titles, timestamps, genre/mood/energy settings, and status of BGM generation projects you create.
• Device information: Device model, operating system version, app version, and locale.
• Subscription status: Whether you are on the Free, Creator, or Pro tier. Subscription transactions are processed entirely by Apple via StoreKit 2; we receive only the subscription entitlement status, not your payment details.

2.3 Video Data — What We Do NOT Collect

Video analysis in MoodScore runs entirely on your device using Apple's Vision framework and Core ML. Your video files are never uploaded to our servers for analysis purposes. We do not collect, store, transmit, or process the visual or audio content of your videos on external servers.

2.4 Generated BGM Files

BGM audio files generated by the server-side AI model are stored on our servers linked to your account so you can access your project history. You may delete these files at any time by deleting the associated project within the App.

3. How We Use Your Information

• Providing the service: Authenticating your account, processing BGM generation requests, delivering results, and maintaining your project history.
• Improving the service: Analyzing aggregated usage patterns to fix bugs, improve AI model quality, and develop new features.
• Customer support: Responding to your inquiries and resolving issues.
• Security and fraud prevention: Detecting unauthorized access, misuse, or violations of our Terms of Service.
• Legal compliance: Meeting applicable legal obligations and enforcing our agreements.
• Subscription management: Verifying your subscription entitlement to unlock the appropriate feature tier.

We do not use your information to display third-party advertisements, build advertising profiles, or sell your data to third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Service providers: Infrastructure and hosting providers who process data on our behalf under contractual data processing agreements.
• Apple, Inc.: Subscription and in-app purchase processing is handled by Apple.
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

5. Data Retention

• Account data: Retained for as long as your account is active. Deleted within 30 days of account deletion.
• Generated BGM files: Retained until you delete the associated project or your account.
• Usage analytics: Retained in aggregate, anonymized form for up to 24 months.
• Support communications: Retained for up to 3 years for quality assurance purposes.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS 1.2+), encryption at rest, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

7. Your Rights Under GDPR (EEA and UK Residents)

If you are located in the EEA or UK, you have rights including: access, rectification, erasure, restriction of processing, data portability, and the right to object. To exercise these rights, contact us at support@moodscore.app.

8. Your Rights Under CCPA (California Residents)

California residents have rights including: the right to know, delete, correct, and opt-out of sale. We do not sell or share your personal information. To exercise your rights, contact support@moodscore.app.

9. Children's Privacy

MoodScore is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Services

The App integrates with Apple (authentication, payments), and infrastructure providers, each governed by their own privacy policies.

11. International Data Transfers

Your information may be stored and processed in the United States. We rely on Standard Contractual Clauses for transfers from the EEA or UK.

12. Changes to This Privacy Policy

We may update this policy. Material changes will be communicated via email or in-app notice at least 30 days before taking effect.

13. Contact Us

MoodScore Support
Email: support@moodscore.app